By accessing, browsing and/or using this site, you acknowledge that you have read, understood and agree to be bound by these regulations and to comply with all applicable laws and regulations. If you do not agree to these terms, then please do not use this site. We reserve the right to change the terms and conditions under which the website and the products are provided. Any such change in terms and conditions will be effective once included in the text of these terms and conditions and published on the website. We recommend that you check the terms and conditions posted on the website regularly to ensure that you are aware of any updates.
When placing an order you agree that all information provided is accurate and complete.
When you place your order over the website we will send a confirmation email which will detail the products ordered, payment method, and cost (including VAT and Postage) You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
Please note that your order constitutes only an offer to purchase goods from us, and does not form a binding contract until accepted by us. No contract for the sale of any product will exist between you and gramxpert.eu until we accept your order by dispatching the product to you, not withstanding that we may have sent an email confirmation.
We reserve the right not to accept any order. If your order has not been accepted, we will contact you to advise the reason why.
We must receive full payment of the price of the goods before we can accept any order.
Discount codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
All prices include 22% VAT. Our website will automaticaly detect your location and remove VAT if applicable (all non EU countries).
The final price is calculated in the process of checkout when user enters delivery information.
All prices and payments are in EUR. Prices shown in other currencies are for guidance only.
We reserve the right to adjust prices and offers at our discretion at any time before (but not after) we accept your order.
We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you, we will at our discretion treat the order as cancelled. We will not be obliged to supply goods at the incorrect price.
Most of our items are made to order so please note it might take some time until you receive your items. Before ordering check our Production time – this is time from your order received to the date we ship the product.
Once the items are shipped you can check our Shipping section to see the average shipping time.
We are not responsible for any delays which occur whilst your goods are in transit. If you need a product in time please consult with us so we can choose the appropriate shipping method (it might cost extra).
In the case of a missing or delayed parcel, we will attempt to locate the parcel and open a dispute with the shipping provider. Replacement or refund will be made once the package is declared as lost by the shipping provider. This usually takes 2-3 weeks from the shipping date for DHL/DPD/GLS and up to 8 weeks for National Post shipments.
All our shipments over 25€ require to be signed or otherwise confirmed on delivery (contactless text mesage, phone call,…)
We are not responsible for stolen or lost deliveries on your doorstep if you gave the courier permisssion to leave them there or if you gave us specific delivery instructions (eg. delivery to a specified safe place / your neighbour / etc).
You can return all items that are listed on our website for an exchange or refund within 14 days of receipt, provided the goods are returned in a perfect condition.
For items that are not listed on our website (those that are arranged via emails) we also offer the same 14 day return period, except if we clearly state that the item is non-returnable.
In case of deffective items, we will provide a full refund or replacement or repair the item.
We carefully inspect each item prior to shipment, and also require your inspection and signature upon delivery. If you discover a defect in your item, please immediately contact us at email@example.com
It is your responsibility to pay the postage costs for any items returned to us except if the item is deffective in this case we will cover the shipping cost. We advise that you use a recorded method of carriage for returning your goods. We are not responsible for items lost or delayed on their way back to us. In the event of a lost parcel, you as the sender are responsible for processing a claim.
Once you decide to return the goods you must not use them and must take reasonable care of them while they remain in your possession. The goods must be returned to us intact and undamaged as soon as reasonably possible, and within 14 days of receiving the item.
We are doing our best to keep the producths to writen specifications but this is not always possible due to material properties and production process. Weights may vary up to 10%.
Our temperature ratings are subjective as EN ratings apply only to sleeping bags and not quilts. Quilts can’t be tested the same way. We considered many factors when we determined the temperature ratings. The most important was using our experiences, customers feedback and different opinions from different outdoor enthusiasts.
If you don’t know which temperature rating to choose please check our quilt FAQ or contact us before ordering.
All our items have 2 year warranty. This guarantee does not cover damage due to accidents, normal wear and tear, or misuse.
All refunds will be processed via your original method of payment.
In case of returned items that were bought using a non-standard delivery (such as express delivery), the difference to the cheapest delivery method is non refundable.
Refund will be made within 14 days from the date we receive back the goods.
User Account security
Unfortunately, secure data transmission cannot be guaranteed 100% over the Internet. You understand and agree that all information you provide and trust with us are at your own risk. Also, we cannot guarantee that we can prevent illegal or inappropriate use of our website. Any illegal activities involving the use of this site will be subject to civil and criminal law.
Inaccuracy of the statements
Although the accuracy of all information related to the descriptions and prices of products is carefully checked, there may be typing errors and other shortcomings. Gramxpert reserves the right to correct any errors, inaccuracies or omissions, change or update information at any time and without prior notice, also after you order has been placed.
Images and colours
You understand that the images on our website represent the products that you will receive and the colour indicator of the product GramXpert cannot guarantee that the colours of the product on the computer screen accurately and precisely correspond to the actual product. You should take into account virtual and digital colour reproduction limitations, individual colour settings of your monitor, monitor quality, viewing angle and also observe different types of ambient light.
If you want check the actual fabric colors please contact us before ordering and we will send you a fabric sample swatch.
Limitation of liability
GramXpert, its suppliers and contractors shall not be liable to any person or entity for any loss, injury, claim, liability or other cause of any kind arising from or resulting from any information or opinions on the site GramXpert, or from the use of or inability to use the GramXpert materials on the website or any other electronic or non-electronic interference, hacker activity, computer crime or theft of personal data. You specifically agree that GramXpert is not responsible for any unlawful interference with the site, hacker activity, computer crime or theft of your personal information. GramXpert cannot be responsible for the incurred costs irrespective of the nature and cause of the occurrence. This limitation of liability applies if the alleged guarantee is based on an agreement, negligence, tort or delict, strict liability or any other basis.
Information and all other materials used on this website are available in “as is” and “as available” form, on the basis of what is, and without warranties, express or implied. We disclaim all warranties, express or implied, including, without any limitations in terms of suitability for sale (usefulness guarantee), quality and fitness for a particular purpose. By using this site you are aware that the use of this website is at your own risk and you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with the use of this website and that GramXpert shall not be liable for any damages of any kind related to your use of this site. We do not issue any representations or warranties regarding the materials and information available through this website.
All of your information provided on our website has to be true, accurate and up to date, so that the shopping process can be completed. You acknowledge that you are the authorized holder of the credit or debit card, you may be using on our website. You agree to let us know immediately of any changes to the information you submitted on the website and to compensate GramXpert for any losses, costs, expenses or damages that GramXpert may suffer if any of your information given is not accurate.
Breach and Termination
Transactions on the website
We reserve the right to reject any order placed on our site and to limit or refuse quantities. These restrictions may include orders placed by the same customer account, the same credit card, or orders which use the same billing or shipping address. We reserve the right to restrict or prohibit orders that, in our sole discretion, seem to be purchases by dealers, resellers or distributors. If we limit or revoke your order, we will try to notify you via e-mail, via your address or phone number you provided when placing an order.
Force majeure is any circumstance beyond the reasonable control of GramXpert, which prevents GramXpert to fulfil its obligations towards its customers in full or in part. Such circumstances include strikes, fires, business disruptions, disruptions in the supply of energy, the non-delivered goods or late delivery caused by the supplier or other third parties involved in the process or the absence of any authorization to be issued by the government. Disturbances in the (telecommunications) network or other communication systems used, as well as the unavailability of the website at any time, can also be understood as a case of force majeure. In the case of force majeure GramXpert will not be obliged to fulfil its obligations to the buyer as long as force majeure lasts.
Prevention of fraud
To protect everything and prevent fraud, we check information related to each order. If we find that the information is false or inaccurate, or that it is a fraud, data will be transferred to the fraud prevention agency. Law enforcement authorities will then access such data and use it for further investigation procedure.
All materials published on this website and its forms, contents, texts, groups of elements, logos, pictures, graphics, digital conversion and other materials related to this website, are trademarks (registered or not) and / or copyrights, owned or controlled by GramXpert.
Governing law and jurisdiction
All transactions through our website are in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of GZS and international codes for e-commerce. Any dispute between the customer and GramXpert will be dealt with by the courts of Slovenia. Access or use of this website, or its information, materials, products and services, may in some countries be prohibited by law. You are responsible for compliance with all applicable laws of the country from which you access this website.
If you have any additional comments or questions regarding our website www.gramxpert.eu, please do not hesitate to contact us at firstname.lastname@example.org